Delivery Information

The VODEX team will be happy to advise you on the most suitable solution for your needs and will arrange your delivery to take place at a time and date that suits.. During your discussions with our representatives, we will provide you with estimated delivery dates and times to allow you to make plans accordingly.


** COVID-19 INFORMATION **

From Monday 23rd March, VODEX closed it's main offices and warehouse due to Government Guidelines.

Since Wednesday 6th April, we have been fulfilling and dispatching orders once a week (every Wednesday), to continue providing urgent orders to our customers including organisations helping the NHS with "home-made" PPE items.

Due to skeleton staff please bear with us during this time, we are doing all we can to ensure we continue to provide great customer service, however our replies may be a little slower than normal.

We are very sure we'll be back up and running at full capacity extremely soon.


Usual Delivery Information:

UK Mainland Next "Working Day" Delivery, is for all orders placed before 1pm (providing the product(s) are in stock). Orders placed after 1pm will be despatched the next working day. E.g Orders placed after 2pm on a Friday, will be despatched on Monday for Delivery on Tuesday. An order placed before 12pm on a Wednesday, will be despatched the same day for delivery on Thursday.


Should you wish to make any changes to your schedule, please contact us as soon as possible to allow us to make suitable arrangements to change your delivery. We can only guarantee to meet change requests made more than 22 days in advance of your scheduled delivery date.

Should you wish to return any items, please complete this form and one of our customer service team will be in contact with you to discuss your return.

If you have any further questions about your upcoming delivery, our full Terms and Conditions can be found online or to speak to us about a specific delivery schedule please call us on +44 (0)1489 899 070