VODEX Ltd Returns, Refunds and Exchanges
How to Return Goods:
The Goods must be in an unused condition (with labels attached, if applicable) and be in it’s original packaging, unless there is a manufacturer’s defect.** You must return the Goods within 30 days of your original purchase date.
1. Please email firstname.lastname@example.org to request a refund stating your Sales Order Number (plus PO Number if applicable), and we’ll provide You with a Returns Form and assign You a Returns Number.
2. Complete the Returns Form in full, and place inside the Products packaging. Please also include any original paperwork for reference.
3. Package the Goods well, (VODEX Ltd, will not be liable for any damage caused to the returned Products in transit), and ship the Goods back to us, at Your own cost, to the following address:
Unit 9, Claylands Business Park
Goods that have had tags removed, been used, washed, altered and damaged in any way, will not be accepted for return or exchange. Goods that are returned after 30 days from Your order date, will also not be accepted for return or exchange. Goods that are Custom made and manufactured to order are non-refundable. Custom Goods are Products that have been altered or manufactured from its standard design and/or specifications, to meet customers individual requirements, (including but not limited to products such as: garments (including garments with embroidery) as well as fabrications and metalwork etc.
All returned Goods can be subject to a 15% restocking fee, this will be deducted from Your total refund amount. Original shipping and handling charges that You paid upon ordering will not be refunded. VODEX Ltd, also reserve the right to charge for any used consumables, including but not limited to items such as filters.
If You have ordered the wrong Product, and the Item is still in an unused condition and in it’s original packaging, You may exchange Your item for a different Product within 30days of Your original order date. You will not be subject to a restocking fee, however, You will still have to pay for the return shipping as well as any extra costs for the new Product plus the new shipping charges.
VODEX Ltd can provide Samples but only for the following products:
ESD Floor Paint, ESD Matting, ESD Carpet Tiles and Fabric Swatches. Most of these can be supplied Free of Charge, however, shipping will be chargeable.
Sale or Return
VODEX Ltd can supply a small range of Products (not including Custom manufactured to order Products), on a Sale or Return basis.
Non-account holders will need to pay for the Products up front via a pro-forma invoice and those with an account will be invoiced at the date of despatch with their normal terms. Should You wish to return the Goods, this must be done at Your own cost and in the original packaging, in a re-saleable condition (any customer or courier damage, neglect or consumable items such as filters, will be chargeable). On receipt of the returned Goods VODEX Ltd will then issue a credit, excluding any original carriage costs.
**A manufactures defect is not damage. If you receive a Product that’s damaged, you must sign as damaged upon receipt of the Goods and notify VODEX Ltd within 24hours. Failure to do so will invalidate any warranty and/or policy and VODEX Ltd will not be liable to replace, exchange or repair any Products if they’ve not been signed for as damaged. If the product is faulty by a manufacture defect, please let us know as soon as possible, and have your Sales Order Number to hand.